Who is responsible for your information

Sublimation Consumables is operated by Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. For purposes of applicable data protection law, including the Protection of Personal Information Act, this operator is responsible for deciding how personal information collected through the website is used and safeguarded.

This policy applies to information submitted through our contact form, information connected to product enquiries, and limited technical information created when the website is used. It does not create any obligation to supply goods, extend credit, or open an account.

Information we collect

We collect information that is reasonably necessary to deal with product enquiries, supply requests and delivery-related administration. The information collected depends on what you choose to send and what is required to process a legitimate business request.

Name and surname
Business name, if applicable
Email address and contact number
Delivery suburb, town or province
Details about the paper or consumables you need
Records of correspondence sent through our contact form

Basic website usage information may also be collected automatically, such as browser type, device information, pages viewed and general referral data. This helps with site administration, security and performance monitoring.

How we use personal information

Personal information is used for lawful business purposes connected to the sale of sublimation paper, protective sheets, release papers and related consumables. We only use information where there is a recognised justification under POPIA, including where processing is necessary to take steps at your request before supplying goods, to perform a contract, to comply with law, or to pursue a legitimate business interest that does not override your rights.

To assess and answer product enquiries
To prepare quotations and process orders
To arrange collection or courier delivery within South Africa
To maintain internal sales and transaction records
To detect misuse of the website and keep systems secure
To meet legal, tax and accounting duties

We do not sell printers and we do not provide public printing services. Information sent to us is therefore handled in the context of consumables sales and related administration only.

Sharing, storage and protection

Information may be shared only where this is necessary for the operation of the business or required by law. This can include website service providers, hosting providers, courier partners, payment or accounting service providers, and professional advisers where appropriate. Information is not disclosed for unrelated third-party marketing.

Reasonable technical and organisational measures are used to protect personal information against loss, unauthorised access, destruction, misuse or unlawful disclosure. These measures include access control, controlled administration of enquiry records and service-provider arrangements suited to the nature of the information held. No online system can be guaranteed completely secure, but suitable safeguards are applied and reviewed in the ordinary course of business.

Information is kept only for as long as reasonably necessary for the purpose for which it was collected, or for longer where retention is required by law or needed for lawful record keeping, dispute handling or tax compliance.

Your rights under POPIA

Subject to the limits and procedures set by law, you may ask for access to personal information held about you, request correction of inaccurate information, object to certain processing, or ask that information be deleted where there is no lawful basis for continued retention. A request may need enough detail to allow proper identification of the record concerned.

Request access to your personal information
Request correction or updating of incomplete or inaccurate records
Object to processing in circumstances allowed by law
Withdraw consent where processing relies on consent
Lodge a complaint with the Information Regulator if you believe your rights have been infringed

To exercise any of these rights, please use our contact form and provide sufficient detail about the matter. Additional information may be required before a record is released or amended.

Cookies, links and policy updates

This website may use cookies or similar technologies for essential functionality, traffic measurement and basic performance analysis. You can usually manage cookie preferences through your browser settings, although disabling certain cookies may affect how parts of the site function.

Where the website contains links to other websites, this policy applies only to this website and the business activities described here. External sites are governed by their own privacy terms and practices.

This policy may be updated from time to time to reflect legal requirements, operational changes or improvements to our information-handling practices. The current version published on this website will apply from the date it is posted.